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Each insurer has its own claim process, usually filling out a claim form and send it together with evidences. However, you have to be careful, insurers only allow you to make claims up to a certain time limit after the accident or illness occur. Often 30 days.
HelloSafe explains you how to make your claim on Animal Friends Pet Insurance.
Find here below the official form that Animal Friends will require when submitting your claim.
Before claiming on Animal Friends through the form, you should always check what situations are covered by your pet insurance plan. Pet insurance claims concern in most cases vet fees, but not only. Death by accident or illness can also be included in some pet insurance deals, for which claims can be made. Situations in which a pet is lost or stolen can also be included in some pet insurance plans, making them valuable cases to ask for a compensation.
Animal Friends has created a dedicated claim process for three great types of pet insurance claim cases:
| Item | Description |
|---|---|
| Claim for vet fees | This is the most classic case covered by the Animal Friends pet insurance plans. It basically covers vet costs you have already paid for your pet's treatment |
| Treatment pre-authorisation | In some cases, you might want to check before going to the vet the amount covered by your Animal Friends pet insurance plan, as well as the conditions for refund. Animal Friend will issue a pre-authorisation for you. |
| When you repeat medication | In this case, you will claim for a vet treatment that has already be received by your pet in the past. You can benefit from this kind of cover under specific conditions which depend on your Animal Friends insurance plan. |
Animal Friends Pet Insurance receives claims for dogs, cats, horses and horse riders. You should always prepare yourself to show evidences in order to justify the reimbursement claimed. A report signed by your vet providing details on the treatment given to your pet will particularly be helpful in support of your claim.
There are 3 ways to claim at Animal Friends:
After you have completed your Animal Friends pet insurance form, you should return it via email to the following address: [email protected]
You can claim by phone on your Animal Friends pet insurance calling the claims helpline at the following number : 0344 557 0300 (Monday – Friday: 08:30 – 18:00 and Saturday: 09:00 – 16:00).
The Animal Friend pet insurance claim forms on paper version should be sent by post at the following address:
Animal Friends Insurance Services Ltd. Number 1 The Crescent, Sunrise Way, Amesbury, Wiltshire, SP4 7QA, along with the evidences you would like to show to your insurer.
You should as well provide your insurer an invoice / receipt of the treatment for which claim for.
Usually, in normal circumstances, Animal Friends commits to treat the claims it receives within 5 to 7 working days - when the claim is complete, with all the requested documentation.
Yes, Animal Friends will ask you for co-payment in case:
This co-payment is due when you claim for vet fees, and is usually discounted as 20% of the amount of those vet fees. In addition, you have to bear in mind that your premiums will go up whilst your pet(s) will go older.
There will be no impact of the Covid-19 on your claim's treatment by Animal Friends. The only thing is that now, the delay to make your claim is longer. Before, you had to submit your Animal Friends claim form within 90 days after your pet had received the treatment, no you can go passed this limit due to the exceptional circumstances.
If your claim is rejected, you can always contact the Financial Ombudsman Service (0300 123 9123). You have to take action within a 6 months period - starting the date you received a negative answer for your claim.
Your Animal Friends pet insurance plan will stop the month after you report the death of your pet to the Animal Friends services. However, the death of your pet will not affect ongoing due refunds to be given by Animal Friends for claims made before. For more information, on what to do when your pet dies, you can visit this page.
Did you like this article? Alexandre Desoutter Redactor in chiefAlexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications. In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms. As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.
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